FAQ
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I want to consign, how do I get started? |
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Do you have a storefront?
Yes! The Tack Trove is both an online shop and a store front, which is located in Yellowhead County, Alberta. We offer shipping across Canada.
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Why was my saddle rejected for consignment?
We only accept quality, used English and western saddles for consignment and having been in business for a few years we've come to better understand the market. Poorly constructed saddles, unpopular brands, unbranded, or faulty saddles will not be accepted for both safety reasons, and because we don't want your saddle gathering dust.
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How do I trial a saddle?
Trials are available within Canada with a full deposit payable by etransfer. Email us at thetacktrove@gmail.com to request a trial.
Saddles that require shipping are at the buyer's expense and shipping costs are non-refundable. USA buyers are responsible for paying any duties/taxes/brokerage fees incurred when the saddle crosses the border. PayPal transaction fees are calculated at approximately 2.9% + 30c and are non-refundable should the saddle be returned to us. |
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What is your consignment fee?
25% (75% goes to the consignor).
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When do I get paid out for my sold consignment pieces?
Payouts are available 30 days after the item has sold on the 15th of each month. If you'd like to see the status of your account please email us at thetacktrove@gmail.com
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Why is shipping so expensive?
We primarily use Canada Post, UPS, or CanPar for shipping the majority of our orders. While we try to keep shipping rates as low as possible, we're not in control of shipping rates and The Tack Trove doesn't make any profit on shipping fees.
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Can I view items or try things on before buying?
Viewings and try-ons are available at the store. Email us at thetacktrove@gmail.com if you have any questions or require a time outside of our regular hours. We try our best to accommodate after hours appointments.
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Can I ship items to you for consignment?
Yes! You are responsible for all shipping costs and we do recommend you add insurance to any high value items. Send us an email with pictures before you send anything as we require the consignment agreement signed before you ship to us.
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Do you ship to the USA?
Not currently but we are looking into adding this option.
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Do you take offers on items? We believe our pricing is fair for both our consignor and customers. If items don't sell at the given price and are nearing the end of time with us, we will move them to the Clearance section where you can save 25%+ off the original price. Saddles are the only exception, and we're happy to discuss reasonable offers on your behalf with our consignor. |
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What are the shipping speeds? We aim to fulfill shipped orders in 1-3 business days via expedited parcel. Canada Post has projected shipping speeds of: |
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My credit card isn't working! We occasionally have customers who experience difficulties checking out through the standard payment experience. If your credit card is failing to process this could be due to the billing address not matching your credit card's address. If the address is correct please follow the steps below to process payment using PayPal (you do NOT need a PayPal account): |